Technical Support
At ULPMAT, technical support means more than just assistance; it is a core component of our commitment to helping our customers achieve their material innovation and production goals. Whether you are developing the next generation of equipment or optimising an existing process, our technical team will support you throughout the process.
What we offer?
Material selection guidance
Our experts will help you find the most suitable material for your application, taking into account performance, compatibility, purity, stability and cost-effectiveness.
Process optimisation support
We work with R&D and process engineers to optimise deposition parameters, powder processing conditions and heat treatment processes to maximise efficiency and performance.
Product customisation consulting
From sputtering targets to high-purity powders and compounds, we support customised compositions, morphologies and dimensions to meet your specific specifications.
Application-specific advice
Our team can provide advice tailored to the unique needs of your industry – from semiconductors and photovoltaics to ceramics and catalysis.
Failure analysis and troubleshooting
Experiencing cracking, delamination, poor deposition or batch inconsistencies? We offer root cause analyses and rapid technical solutions.
Test interpretation and documentation support
We help you interpret analysis results (e.g. ICP, XRD, SEM) and provide technical documentation such as COA, MSDS, RoHS/REACH compliance certificates and third-party validation when required.
How we support you?
✅ Pre-sales consulting
Need help selecting the right material or customised solution? Our team will guide you with a scientific and hands-on approach.
✅ Post-sales technical follow-up
After delivery, we’ll stay in touch to make sure the material is performing as expected in your system and proactively make improvements when needed.
✅ Collaborative R&D communication
Our technicians work closely with your engineers and scientists to ensure a high degree of fit with your goals and performance criteria.
✅ Fast and clear response
We provide timely and professional responses via email, virtual meetings or direct engineering support channels.
Why choose ULPMAT technical support?
🔬 Strong in-house expertise
Our team includes PhD-level materials scientists and experienced applications engineers with backgrounds in inorganic chemistry, thin film deposition, solid state physics and powder processing.
🌍 Global experience
We support customers in a wide range of industries and on every continent – we understand cutting-edge laboratory needs as well as high-volume production requirements.
📊 Data-driven and solution-orientated
We don’t just provide answers, we analyse them. Our support is based on real data, test results and proven optimisation strategies.
🔗 Close co-operation with R&D and production
Thanks to our support team’s close co-operation with R&D labs and production lines, we can quickly turn feedback into action.
Let’s Solve It Together
ULPMAT doesn’t just supply the materials – we are your partner in success. Whether you want to scale up a customised compound or test sputtering targets under new conditions, we are just a message away.
Need help or have a questions? Feel free to contact our technical team – we’re ready to help you turn challenges into solutions.
Contact us
More Information
- PHONE：+86-29-88993870
- WHATSAPP：+8618291498609
- E-MAIL：sales@funcmater.com
- ADDRESS：A11, 5th Floor, Building 5, Digital China Xi’an Science Park, No. 20 Zhangba 4th Road, High-tech Zone, Xi’an, Shaanxi, China.
