After-sales Service
ULPMAT values long-term partnerships with our customers, and our commitment goes beyond product delivery – we are committed to providing reliable, responsive and professional after-sales support. We understand that our materials are critical to your process, so we are committed to ensuring that your experience is always smooth, efficient and successful.
What we offer?
Technical follow-up
We proactively follow up with our customers after delivery to ensure that the material meets performance expectations. If any issues arise during use, our technical experts are ready to assist you with troubleshooting and problem solving.
Documentation and compliance support
We provide complete and transparent documentation – including Certificates of Analysis (COA), Material Safety Data Sheets (MSDS), RoHS/REACH Compliance Statements, and third-party test reports where required.
Product Performance Feedback Loop
Your feedback is critical. We record performance data and customer comments to continually improve our materials and processes to ensure we better meet your changing needs.
Return and Exchange Policy
In the unlikely event of material deviations or defects, we offer a clear return and exchange process that meets international standards and minimises disruption to your workflow.
Customer-specific inventory management
For repeat orders, we offer scheduling support, advance booking and customised packaging to ensure on-time delivery and consistent quality.
Support Channels
📞 Direct communication
You will have a dedicated contact person for your support services, and this relationship continues after your order has been completed, as we want to be on hand should you need further support.
If you need to speak to your account manager, please call +86-29-88993870.
📧 Email and virtual support
Fast response within 24 hours. If any issues arise related to the materials we provide, our technical experts are always available to provide support and give you a clearer understanding of the differences between products.
For product and technical support, please send email to sales@funcmater.com or call +86-29-88993870.
🧪 Laboratory reassessment and retesting
If needed, we can retest materials in-house or through a third-party lab to validate or resolve issues.
For related needs, please send email to sales@funcmater.com or call +86-29-88993870.
📦 Logistics Assistance
We provide support with logistics tracking, packaging guidance, import/export documentation, and resolution of shipping-related issues.
If you have questions about this, please send email to sales@funcmater.com or call +86-29-88993870.
Why choose ULPMAT technical support?
🔬 Strong in-house expertise
Our team includes PhD-level materials scientists and experienced applications engineers with backgrounds in inorganic chemistry, thin film deposition, solid state physics and powder processing.
🌍 Global experience
We support customers in a wide range of industries and on every continent – we understand cutting-edge laboratory needs as well as high-volume production requirements.
📊 Data-driven and solution-orientated
We don’t just provide answers, we analyse them. Our support is based on real data, test results and proven optimisation strategies.
🔗 Close co-operation with R&D and production
Thanks to our support team’s close co-operation with R&D labs and production lines, we can quickly turn feedback into action.
What our after-sales support services stand out?
✔️ Responsiveness – Fast and friendly assistance with minimal response time.
✔️ Accountability – Clear policies and a professional approach to problem solving.
✔️ Technical Depth – Integrated access to our in-house R&D and QC teams.
✔️ Customer Focus – We prioritise your satisfaction and long-term success.
Your Trusted Materials Partner
ULPMAT is committed to building long-term relationships, not just supplying one-off products. That’s why we treat every after-sales request as seriously and responsibly as we do the initial order.
💬 Need help, feedback or technical guidance? Contact us – we’re here to support you.
Contact us
More Information
- PHONE：+86-29-88993870
- WHATSAPP：+8618291498609
- E-MAIL：sales@funcmater.com
- ADDRESS：A11, 5th Floor, Building 5, Digital China Xi’an Science Park, No. 20 Zhangba 4th Road, High-tech Zone, Xi’an, Shaanxi, China.
